OnlineMedEd is a leading medical education platform used by over 300,000 learners in over 190 countries. The accounting team had been using NetSuite as its ERP after outgrowing QuickBooks. Unfortunately, what was meant to be a step up in financial operations quickly turned into a costly and time-consuming burden. The implementation process was long and painful, historical data was riddled with errors, and getting help from NetSuite’s support team often felt impossible.

“NetSuite felt outdated and rigid. It wasn’t built with SaaS companies in mind, and we had to constantly work around its limitations. Rillet, on the other hand, had everything we needed—strong SaaS-native reporting, direct integrations with our tools, and a modern approach to automation.” – Anil Thawani, Head of Finance

After exploring several alternatives—including Sage Intacct and QuickBooks Online— Head of Finance, Anil discovered Rillet. After a thorough review and with the full support of OnlineMedEd’s CEO and investors, Anil decided to move forward. 

Better Integrations, Less Manual Work

One of the major pain points of using NetSuite was its lack of direct integrations with the tools OnlineMedEd relied on. Connecting NetSuite to their CRM required third-party middleware, which was expensive, slow, and prone to breaking. Revenue recognition had to be handled manually, adding unnecessary complexity to their month-end process.

Rillet changed that. Its native integration with HubSpot allowed OnlineMedEd to automate invoicing and revenue recognition, ensuring that financial data flowed seamlessly from their CRM into the ERP.

A Faster, Smoother Implementation

For many companies, switching ERPs is a daunting task. OnlineMedEd had already experienced this firsthand when migrating from QuickBooks to NetSuite, a process that took over six months and left them with messy, inaccurate historical data. Dunia Gonzalez Aguero, OnlineMedEd’s accounting manager, spent months after the implementation fixing issues — renaming vendors, reconciling mismatched transactions, and manually correcting historical records.

This time, the transition was completely different. Rillet’s implementation team handled the entire migration process, ensuring all historical data was imported correctly from day one. Instead of months of cleanup, Dunia and her team were able to start using the system right away.

“After we finished implementation [with NetSuite], we spent another three months just cleaning up errors. The data migration was a mess, and we had to manually fix so many issues. With Rillet, we didn’t have to do anything—they handled everything, and the transition was seamless.” – Dunia Gonzalez Aguero, accounting manager

Reducing Costs Without Compromising Functionality

Unfortunately for the OnlineMedEd team, NetSuite’s pricing model forced them to pay for modules they didn’t use, including an expensive CRM component that wasn’t relevant to their workflow. Meanwhile, any meaningful integrations required additional fees and expensive third-party connectors.

Rillet’s flexible pricing model ensures customers only pay for the features they need, enabling OnlineMedEd to reduce their costs by over 50% while retaining key functionalities. Instead of paying for bundled features they didn’t use, they now had a flexible, SaaS-tailored system with built-in integrations and automation.

Priority Customer Support

A major frustration with NetSuite was its lack of accessible customer support. Any time OnlineMedEd had an issue, they had to submit a support ticket and wait days—sometimes weeks—for a response. Even then, the answers were often generic and unhelpful, leaving them to figure things out on their own.

With Rillet, support is immediate and hands-on. OnlineMedEd has a dedicated Slack channel where they can ask questions and get responses from Rillet’s team within hours - or even immediately. If an issue requires more explanation, Rillet’s team recorded walkthrough videos to guide them step-by-step.

“The difference in support is night and day. With NetSuite, we’d submit a ticket and just hope for the best. With Rillet, I can reach out in Slack and get a response almost immediately. Their team genuinely cares about helping us succeed.” – Dunia Gonzalez Aguero

Rillet’s customer support has made a significant difference, ensuring that OnlineMedEd can resolve issues quickly and make the most of the platform’s features.

The Results: A Faster, More Efficient Finance Team

For SaaS companies looking for a modern, flexible, and cost-effective ERP, OnlineMedEd’s experience makes it clear: Rillet delivers.

With Rillet, OnlineMedEd’s finance team is spending less time on manual processes and more time on strategic work. They’ve streamlined month-end close, automated key accounting workflows, and gained better visibility into their financial data—all while cutting costs.

“Switching to Rillet was absolutely the right move for us. It’s built for SaaS, the integrations are seamless, and the support team is incredible. If you’re using NetSuite and you’re frustrated with the complexity and cost, I’d strongly recommend making the switch.” – Anil Thawani

If your company is considering a switch from NetSuite, Rillet offers a faster, smoother, and smarter alternative.

Schedule a demo with Rillet today and see how we can help streamline your finance operations.

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