Accounting Technology Consultant

About Rillet:

At Rillet, we’re changing the way high-growth companies make financial decisions. Our goal is to make zero day close a reality. No more reporting 10 days after quarter end, report day ZERO. Rillet is a next-gen accounting platform purpose built to automate end-to-end accounting workflows. In practical terms, information from CRM, billing, AP, payroll, etc. is synced instantaneously with Rillet, and 93% of journal entries are booked without human intervention. CEO, CFO, and finance teams can finally focus on making impactful financial decisions, while leaving Rillet run the numbers.

About the role:

We are building an accounting & finance software that will be industry defining and we need someone with expertise in finance and accounting to help support the growing base of customers. You’ll be working closely with the founders and customer team to support our existing customers and will have the unique opportunity to help define Rillet’s product. The role is remote first with opportunities to travel for team events.

You will:

Serve as the primary point of contact for our customers, after their onboarding and once the initial implementation is finalized
Handle customer inquiries, troubleshoot issues, and ensure timely resolution, interacting with the Product and Engineering teams as needed
Support our core customer base with their accounting and finance processes, and guide them on the usage of Rillet as the complexity of their business increase with their scale
Own the process for maintaining relationships with our key customers, ensuring industry leading satisfaction rate and retention
Create and own the process for tracking and prioritizing customers needs with the Product team
Be the advocate for our customers. Understand and empathize with their needs and help them get the most of our Rillet through recommended best practices

You are a good fit for this role if you:

Have 2-5+ years of work experience at a top-tier accounting firm and/or startup in a finance/ accounting role
Love to build new processes from scratch and find creative solutions
Worked in a client facing role and are uncompromisingly service-minded
Are comfortable operating in a fast paced environment while keeping a high attention to detail
Have excellent communication skills with internal cross-functional teams and customers
Bonus points if you have:
- CPA certified
- Experience with ASC 606 & SaaS revenue recognition
- Experience with ERP or other accounting software implementations
- Have worked in a customer success role at a B2B SaaS company
- Exposure early stage startups

What’s in it for you:

You will be entering early at a fast-growing startup that has the opportunity to change the face of the whole finance & accounting industry
You will work closely with the CEO and founding team to influence company building and product decisions
Equity compensation that will set you up financially for life if Rillet lives up to its full potential
High autonomy and full ownership of the customer relationships you are managing

Some of the perks:

Medical, Dental, Vision Benefits
Equity Compensation
20 Days of PTO, in addition to 9-11 company wide holidays
Fun Offsite Events (last ones were in New York, Rome and Barcelona!)

You should include this in your application:

Your CV or LinkedIn profile
A few words about why this opportunity is interesting to you

Send your information to careers@rillet.com

Rillet’s an early stage startup with a big vision. We raised $13.5m from First Round Capital, Creandum and Susa Ventures and just exited stealth mode. We're looking for people with passion and grit who strive for excellence. You're encouraged to apply also if your experience doesn't precisely match the job description - we value aptitude and attitude much more than skills. We welcome diverse talent who think rigorously and aren't afraid to challenge assumptions. Join us.